What’s up with all these changes?

TrackSmart has slowly been getting a facelift. From the new reports and preferences screens to the “Calendar 2.0 Beta,” we’ve been busy bringing improvements to the site to help our members manage employee attendance and recordkeeping faster and with less hassle. As we update the look and feel of each area, we also like to add a new feature or functionality that’s been requested through the member community. For example, when we changed the reports, we added the ability to export to CSV, filter by department and save a report to a “favorites” page for quick future access. With the new calendar, we added the ability to filter by department and to view employee names in the calendar rather than just the code.

Why are we making all these changes?

At TrackSmart, member satisfaction is our top priority. Let’s face it, if our members have a hard time using the site, they’re not going to use it. And if they don’t use it, they won’t upgrade to a premium plan or stick around through the next renewal.

What we learned was that the technology used for much of our original application was creating a lot of pain for both new and established customers. Many could not access the calendar from the very start and others had difficulty after any updates were made to the site. That’s just not acceptable to us. When we say TrackSmart is easy to use, it should be easy to use for everybody. So, we decided it was time for some new technology that would alleviate headaches instead of cause them.

We plan to continue delivering the enhancements our members need while providing a simple yet robust solution. Our design and development efforts will be focused on updating and enhancing the site with the new technology, so you’ll want to make sure you begin working in Calendar 2.0 to get acquainted with it.  Feature updates to Calendar 2.0 will not be updated in the classic version.

The Classic Calendar will be available for the next few months, but you can expect it to be retired by early November.

If you have any questions or feedback about the changes, please share it in the community.

Introducing the new TrackSmart… slowly.

You may’ve noticed the changes we’ve been making to the site over the past several months. First, we made it easier to manage your tracking  Preferences. Then, we brought you a new Reports Library, with even more robust reporting capabilities. In the next few weeks, we’ll introduce you to the next generation of our tracking calendar.

You may be wondering how much more is changing? Quite a bit.

Soon, the calendar will discontinue using the Silverlight platform. That will mean moving around in the calendar much faster, cutting the time you spend looking at a loading bar. The calendar is also getting an all-new look with color-coded employee names instead of the word “absence” or “event” (see who’s out at a glance) and the ability to filter by department.

We’ll also be adding a convenient daily detail list so you can see everything you have going on that day — absences, birthdays, deadlines, pending vacation requests and more.

Also on tap is a calendar entry icon at the top of your calendar to make adding absences and events a snap. No more scrolling through a long, unorganized list of active or inactive codes.

And when you’re in a hurry, you can just double-click anywhere on the calendar and a new entry form will appear to record an absence or other event.

And this is just the beginning.

For a few months, you’ll be able to jump back and forth between the old and new TrackSmart Calendars while we continue improving other areas such as Time Sheets, Employee Profiles and Employee Self-Service Setup.

Then down the road, once we have everything just so, the old calendar will fade quietly into the night. Then you can enjoy your new-and-improved TrackSmart features full-time, for real. Look for the full transition by Fall 2013.

Employee Self-Service Mobile App for Android & iPhone

It’s official, the Employee Self-Service Mobile App is now available for both Android and iPhone.

The mobile app supports TrackSmart’s Employee Self-Service features, allowing employees to submit time-off requests and time sheets through their phones.

An active TrackSmart Employee Self-Service login is required. Employee Self-Service is only available with a TrackSmart Premium Plan, with permissions enabled by the primary account holder.

Get it on Google Play     Available on the iPhone App Store

The Android Mobile App Is Ready for Your Employees

The TrackSmart team is excited to announce that the Employee Self-Service mobile app for Android is now available in the Google Play store.

This mobile app supports TrackSmart’s Employee Self-Service features, allowing employees to submit time-off requests and time sheets through their Android phone.

An active TrackSmart Employee Self-Service login is required. Employee Self-Service is only available with a TrackSmart Premium Plan, with permissions enabled by the primary account holder.

Get it on Google Play

(The iPhone app has been submitted to the Apple store and is awaiting approval so look for it any day now.)

New enhancements finally here!

A couple months ago, we posted about our final enhancements for 2012. However, we changed our mind and decided they should be first enhancements of 2013! (Okay, we hit a few speed bumps along the way that delayed getting them to you).

These improvements are a direct result of feedback from the member community, so our Community Commander in Chief will walk you through them in a brief video tour.

Heeeeeeere’s Ryan! See what’s new in this quick video

The cheat sheet:

1. New option to track time off by days instead of hours

2. New (and improved) codes
– Certification Expired event code
– Training absence code
– Conference absence code
– In Late absence code replaces Tardy absence code

3. Time Sheet feature enhancements
– Time Sheets now display deducted time off on days where absences appeared (for Admins and Supervisors only)
– Two new Time Sheet reports have been added to assist Admins and Supervisors with scheduling and payroll

4. Scheduler Report now lets you see “pending” time off requests on the schedule so you have a more complete view before approving other employee requests for time off on the same day

What’s new? So glad you asked!

We’re really excited to announce that we went live, last night, with some new features and fixes to old ones. We hope you’re as happy as we are about the updates.

Supervisor Approvals

With this new feature, we’ve updated the Employee Self-Service with a new dashboard and screens for Supervisors and Managers. The new functionality allows employees with “manage employees” permissions to approve Time-Off Requests and Time Sheets, receive email notifications of pending requests, and run Absence Detail and Employee Scheduler reports, for their employees.

The Supervisor Approvals feature is available with FlexTrack and PowerTrack Premium Plans.  See how to set up your supervisors and employees.

Supervisor Dashboard

Employee Scheduler for Employees

We’ve received many suggestions to give employees’ the ability to see the calendar. What we learned is that what our members really wanted was for employees to avoid potential scheduling conflicts before submitting their time-off requests.  So with this new release, members may also grant “Employee Scheduler” permissions to employees with Time-Off Request access, which allows them to run a report of the upcoming time-off schedule. To maintain confidentiality of private information, the employee will not be able to see the actual absence code or notes related to the time off.

Employee Scheduler

Default Hours for Absences

Members with a FlexTrack or PowerTrack plan may now set up a default number of hours in a day, within their Feature Settings, found in My Account. This will auto-populate the hours field in the absence entry form when adding an absence to the calendar.

Default Hours in Absence Entry Form

Pop-up Promotions under Control

During our last set of updates, we had a little glitch where members on the free Basic Plan were inundated with the pop-up encouraging an upgrade. While we’d love everyone to upgrade, we realize we might want to give you a chance to try it out first before scaring you off. (We had a bug that created overzealous triggers.)  It’s fixed now!

Another New Release (that’s site updates to you and me)

So here we are again, with another site update.  This time around we’ve mostly been working on some bug fixes and cleaning up some navigation around the application, but there are a few new things you’ll see on the surface.

  1. Premium members may now update billing info in the account profile, rather than playing phone tag with our credit and collections department to replace expired credit cards.
  2. App screens have new navigation to help you get around easier.
    App Navigation
  3. The Employee Site now has an absence detail report for each employee to view his/her history.
    employee absence detail report


Spoiler alert! Here’s what’s coming up next:  Updates to the Employee Site allowing supervisors to manage employee requests and time sheets.  Yep, you asked for it and it’s finally next in line for take off.

Take a look at a sneak preview for the planned Supervisor Dashboard:

Supervisor Dashboard


Thanks to everyone who gave their feedback leading us in this direction.

I’ll be adding a poll soon to see which new absence and event codes you’d most like us to add. Be on the lookout or comment below.


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