As a busy manager, you wear many hats. But try as you might, you know you can’t do it all. You have to rely on experts to help keep your business running smoothly. At TrackSmart, we understand. With our own experts on staff — our TrackSmart Customer Success Coaches — you get the time and attendance support your fast-paced company needs.
Are you taking full advantage of this resource? You should! And here’s why …
Three key benefits
We’ve received feedback from a handful of customers who thought the function of the TrackSmart Customer Success Coach was to up-sell additional services. Absolutely not! Our purpose is to provide employee time tracking guidance and support.
Here are a few key advantages to having us on your team:
- We are included with your TrackSmart solution. As you know, our customers all are assigned a dedicated coach — you never pay an additional fee for this personalized support. Most comparable products reserve this level of service for top-level customers only. As long as you’re a TrackSmart customer, your dedicated Customer Success Coach will be by your side.
- We are passionate about your success. Like all good coaches, we partner with you to address your specific needs. We focus on business-specific solutions, not selling. Have a question on how a certain feature works? Just ask. Need help with internal messaging to create awareness and increase employee usage? We’re here for you. The more you lean on us, the more value you and your employees will get from TrackSmart.
- We’re just a click away. You’ll never play customer-service roulette, where you call a 1-800 number and hope someone on the other end picks up. Our personal appointment tool within TrackSmart lets you schedule a time to chat based on your schedule. And you can rest assured we’ll support you until your question or need is completely resolved — whether it takes five minutes or five hours.
A personal connection
As your partner, we’ll touch base occasionally to see if we can help. Once a quarter, we’ll reach out to make sure TrackSmart is working for you, and to review any settings adjustments or assistance you may need. This hands-on approach means it isn’t “all on you” to figure out the best way to utilize TrackSmart. You don’t have to do it alone.
We will help you get more from TrackSmart so you can enhance efficiency company-wide and put more time in your day.
